Information We Collect
When you call us or submit a message through this website, we collect the details needed to handle your request: your name, phone number, service address and ZIP code, and a description of the plumbing problem. Calls may be recorded for quality and training purposes.
We also collect basic technical information automatically, such as your IP address, browser type, and the pages you viewed, through cookies and analytics tools described below.
How We Use Information
We use the information you provide to match you with a licensed local plumbing partner, schedule and confirm your service visit, and follow up about the work. We may also use contact details to respond to questions you sent us.
Technical information is used to understand how visitors use this website so we can improve its content and performance.
Cookies and Tracking
This website uses cookies, which are small files stored on your device, to remember preferences and to measure traffic. Analytics cookies help us count visits and see which pages are useful.
You can block or delete cookies in your browser settings. Parts of the site may work less smoothly with cookies disabled, but the phone number and core information remain available.
Analytics and Third-Party Tools
We use analytics services, such as Google Analytics, to understand aggregate website usage. These providers process technical data like pages viewed and time on site under their own privacy policies.
We do not control how third-party tools handle data beyond the settings available to us, and we choose tools that are standard for local business websites.
Data Sharing and Disclosure
To fulfil a service request, we share your name, phone number, service address, and problem description with the licensed plumbing partner assigned to your job. That sharing is the core of the referral service you contacted us to use.
We do not sell your personal information to data brokers or marketing lists. We may disclose information when required by law, to protect our rights, or in connection with a business transfer, and only to the extent necessary.
Data Retention
We keep request and call records for as long as needed to manage service quality, resolve disputes, and meet legal and accounting obligations. Records that are no longer needed are deleted or anonymized.
Technical analytics data is retained in aggregate form and does not identify individual visitors.
Data Security
We apply reasonable administrative and technical safeguards to protect the information we hold, including limiting access to staff and partners who need it to handle your request.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information against unauthorized access and misuse.
Your Rights
You may ask us what personal information we hold about you, request a correction, or ask us to delete it, subject to records we must keep by law. You may also opt out of any non-essential follow-up contact at any time.
To exercise these rights, call us at (281) 555-0147 and a coordinator will route your request. We respond within a reasonable timeframe.
Children's Privacy
This website is intended for adults arranging plumbing services. We do not knowingly collect personal information from children under 13.
If you believe a child has provided us information, contact us by phone and we will delete it promptly.
Changes to This Policy
We may update this policy as our practices or legal requirements change. The effective date at the top of this page shows when the current version took effect.
Continued use of this website after an update means you accept the revised policy.
Contact Information
Questions about this policy or your information can be raised by phone at (281) 555-0147. Fort Bend Plumbing serves Fort Bend County, TX, including Sugar Land, Katy, Missouri City, Richmond, Stafford, Rosenberg, and Fulshear.